We proudly stand behind the quality brand name products that we sell. PLEASE CONTACT US PRIOR TO SENDING ANYTHING BACK.
If the item you ordered does not meet your expectations you may return merchandise in its original condition within 7 days of receiving your order. We will refund the total sales amount, less a 15% restocking fee and the original shipping charges. Merchandise must be packed in its original box and all original tags must still be attached. SALE ITEMS and VINTAGE ITEMS are NON-Returnable.
Note: A Return Merchandise Authorization (RMA) is required prior to shipping your package back to us. If a package comes back to our warehouse without an RMA, it may be refused. We will only refund shipping costs and waive the restocking fee if the return is a result of our error. Please email our Customer Service Department at firstname.lastname@example.org or call (360) 544-3067.
Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 5 business days after delivery. You must notify Customer Service by either e-mail or telephone. We will not be responsible for, nor issue a refund, if notified after (5) business days.
If the return is the result of our error we will issue a complete refund including the original shipping costs as well as the shipping costs to return the item(s).
Items that are returned more than 7 days after delivery or returned to us without authorization may be charged an additional restocking fee at our discretion. Items returned that are in unsellable condition or are missing parts will not be accepted. If a package is returned to our warehouse undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 15% restocking fee and the original shipping charges.
ALL SPECIAL SHIP PRODUCTS (DEFINED AS PRODUCTS THAT ARE OVERSIZED, AND/OR REQUIRE SPECIAL SHIPPING (such as art, framed pictures, carousel horses, wooden horses, etc)) will be offered SPECIAL INSURANCE. If customer chooses NOT to purchase the special insurance, it will be shipped AT CUSTOMERS RISK.
Due to our changing inventory, exchanges are only provided with prior approval. Availability and instructions will be provided by our Customer Service Department.
How to Return an item
1. Contact our Customer Service Department and request a Return Form - The Return Form needs to be filled out completely and signed before we process your return. Using this form, tell us why you are returning the item in as much detail as possible. Your RA# will be included on this form as well as shipping instructions.
2. Packing your return - Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your order form and return form. Please clearly write your RMA # on the outside of your box.
3. Shipping your return - If the reason for your return is not our fault, the buyer bears all shipping costs. We recommend that you ship us your returned item only via UPS or FEDEX to ensure proper tracking of your product.
4. Receipt of your item - We will send you an e-mail to notify you that your return has been processed and your account credited. You should expect a refund in the same form of payment originally used for purchase within 7-14 business days of our receiving your return.
5. CONSIGNMENT, SALE AND/OR VINTAGE ITEMS ARE NON-RETURNABLE